I know CRM but have never used it

Using a crm software for your business will definitely improve your business. As you know crm will integrate all the data of different departments of your company, making it available at one point. It will provide you all the information of your customers and thus will improve sales. MeraCRM provides you with the best features that a business needs. It has been specially designed for indian markets and will satisfy all your needs whether related to sales or support. It will help you keep a track of your people's work, to set reminders and to know the clear status of the sales pipeline.